Privacy Policy

Introduction

Tywell ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our wellness consultation services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request a consultation through our contact form
Subscribe to our newsletter or communications
Contact us via email or phone

This information may include your name, email address, phone number, and any other details you choose to provide in your messages or during consultations.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our website and consultation services
Respond to your inquiries and fulfil your requests
Send you information about our services that we think may interest you
Improve and personalize your experience on our website
Understand and analyze how you use our website
Communicate with you about appointments and consultations

Legal Basis for Processing

Under the UK GDPR, we process your personal information on the following legal bases:

Consent: When you provide explicit consent for us to process your information
Legitimate Interests: To operate our business and provide consultation services
Contractual Necessity: To fulfil our obligations when you request a consultation

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your consent
With service providers who assist us in operating our website and conducting our business
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Under UK data protection law, you have the following rights:

Right to Access: Request copies of your personal information
Right to Rectification: Request correction of inaccurate information
Right to Erasure: Request deletion of your personal information
Right to Restrict Processing: Request limitation of how we use your information
Right to Data Portability: Request transfer of your information to another service
Right to Object: Object to our processing of your personal information
Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the information provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For more information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tywell
41 Bridge View
Liverpool L2 8PH
United Kingdom
Email: [email protected]
Phone: +44 1516 992 014